Apology Letter for Bad Service

Apology Letter for Bad Service is sent to a customer or client who has complained about receiving less than superior service from a company or service provider. This letter contains a sincere apology and informs the customer that the appropriate person will be told about the complaint. A written Apology Letter for Bad Service will foster goodwill between a company and its customers and can easily be tailored to fit your unique situation.

This Apology Letter for Bad Service contains the following provisions:

ñ Parties: Sets out the name of the company and the customer;

ñ Apology: Gives a sincere apology for the service and informs customer that the appropriate person will be contacted;

ñ Compensation: Sets forth any compensation which the company will offer to the customer.

SAMPLE APOLOGY LETTER

17 July 2004

Mr. Steven Park
6600 Ed Bluestein
AUSTIN, TX 78723

Dear Mr. Park

Thank you for contacting Mail.com Member Services.

We sincerely apologize for the frustration and inconvenience that you may be experiencing due to our ongoing migration process. Technicians are currently working around the clock to develop a resolution for this issue. E-mail delivery will be back to normal as soon as possible. We will continue working until this issue is totally resolved.

Also, we are performing an upgrade on your mail system to a better infrastructure called outblaze. With this new infrastructure your folders, old mails, and address books will remain intact. You will be gaining new features such as filter to folder, autoreply, and vacation responses. We are confident that you will enjoy your Mail.com account even more with this new infrastructure. You not only will have added features, you will also experience a more reliable service with faster delivery of messages.

Sincerely,

Joseph Spin
Mail.com