4th June 2003
Dear Mr. Modus,
We write this letter with great remorse for what happened last week about your order. You had ordered three mountain bicycles for your three kids. We promised to deliver within the first part of last week. It so happened that due to unforeseen and unavoidable circumstances we were unable to deliver on time. It is also unfortunate that when you tried calling our Sales Department there was no one to pick the call and give you the necessary assistance. Our lines were experiencing technical difficulties that day.
We really are sorry for that and promise to deliver the bicycles tomorrow before noon. In order to try and mend our relationship with you as our customer we will also surprise you with another gift that we believe you will like. Again, please we regret any inconvenience this may have caused you. Hope you find it in your heart to forgive us.
Sales Director, Fox River Co. Ltd