Mary Scott,

Customer No. 145266,

Ohio

24 May 2006

To

Mr. Anthony Hill,

Manager,

Universal Bank,

Ohio Branch

Dear Mr. Hill,

I am Mary Scott and I have an account with your bank holding the account number 145266. I had recently applied for an account detail book and had given a written application for the same. I had applied for the same on the 28th April 2006. I was informed that I would be issued a new account detail book at the earliest latest by the 8th of May.

Even after repeated trips and calls to the bank, none of the staff respond positively on the status of my application. Yesterday my patience gave up when the teller Mr. Robin Williams asked me to fill a fresh application. I have been a customer of this bank for the past 15 years and never before faced such an issue. I request you to look into the matter at the earliest and have my account detail book issued.

Thanks and regards,

Mary Scott


 

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