Follow-up Complaint Letter

By | December 13, 2012

2/15 Block A, Safadarjung Enclave

New Delhi 110029

19.09.12

Varun Taneja
Quality Control Manager
Tata Sky DTH Services

Bellary Road

Hebbal

Bangalore  560024.


Re: Complaint No. nl75643

Dear Mr. Taneja:

I am writing this letter to follow up on the conversation we had last Friday (14.09.2012) about my problem with the Set-Top Box of the new Tata Sky DTH service that I recently bought. I had high hopes from the service and regret to inform you that I am not at all satisfied with it. Unfortunately the Set-Top Box refuses to function at times leading to a blue screen on my television display.

I already went through an elaborate troubleshooting process in accordance with the telephonic directions of the Tata Sky customer executive but to no avail. I have attached the following in this letter- the complaint number and documents connected with the complaint registration.

I hereby request you to take prompt and necessary action whatsoever you consider will be most effective. Please confirm within 3 days that my problem will be solved. Failure to do so will compel me to approach the consumer rights agencies for an adequate redressal. I look forward to your valued assistance.

Sincerely,

Kamini Gautam


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