5th Aug 2010,
Mr. Winston Clark,
Protext Company Inc,
I am writing you, in response to your demand letter which was sent dated on 1st Aug 2010, and which was received on 4th Aug 2010. We quote the material for invoices 2534 and 2675 and shipment was on 25th July.
The statement for services which you have sent does not adequately match with the goods/services we were rendered and charged. So, until we obtain a more detailed statement of charges for the services we were offered, we cannot pay your balance.
However the information specified in your letter is inadequate, and for your convenience we will review the invoices and bills of payment that would take time. Please find the enclosed copy of bill for the reference.
As you know, any debt which is disputed can create serious credit outstanding problem. Thank you for bringing this matter to our attention.