Professional complaint letter

By | April 15, 2011

Ms. Gunwanti Kolala

Human Resources Officer

Professional Writers, Inc.

Road Krishna Nagar
Kanpur-208007

October 21, 2010

Ms. Poorna Mahanthapa

Owner


Delicious Food Caterers

Chitranjan Park

New Delhi

Dear Ms. Mahanthapa,

I am writing this letter to air my complaint about the catering services of your company during our thanksgiving dinner two days ago.  As per our agreement, you were supposed to provide complete meals including dessert and drinks that would be served at the tables.  During the actual event, there were only a handful of waiters that were present to attend to all the guests and employees.  As such, many of our guests had to wait at least an hour before they were served and the drinks were served very late.

It is disappointing to have an unsatisfactory service from you.  We have been hiring your company to cater for our events and this is the first time that this has happened.  We do hope that you will explain for the bad service and that you would improve your service so that we would consider you again in future events.

Sincerely,

Ms. Gunwanti Kolala